Service & performanceadmin2018-12-11T10:36:52+00:00
Anything to oblige!
Our comprehensive customer service is very important. The customer requirements have our full attention. As a manufacturer of high quality LED displays and integrated concepts from one single source the satisfaction of our customers has the highest priority. Therefore, we have an in-house service workshop to provide our customers with the best technical support. Our LEDCON service specialists are professionals in display hardware and familiar with the controllers for controlling the video walls. For each LED display, module or each individual LED display solution we keep spare parts to be prepared for all possible eventualities. Every customer and every project has an own contact person. A training and instruction to this system of LED display technology will be carried out by our experienced staff when handing over the goods. Our technical support will ensure a quick and lasting solution to problems in the case of failure. If a consulting or assistance via phone is insufficient we are able to intervene in a remote diagnosis directly on your system. Service from one source is support and project management of LEDCON.
In-house & on-site repair work → Professional, quick and qualified restoration
Original spare parts → Immediate supply of spare parts
Maintenance → Avoid malfunction or failure
Remote maintenance → Technical online-support
Technical support → Competent and professional assistance through professionals
Service-contracts → Maintenance agreements normally run from e.g. 2 years
We provide big things for you
From professional consulting, planning, design, development and project planning to the full design and software development, supply, service and maintenance – we offer an individual full-service.
Our LEDCON sales & project manager and our LEDCON support provide you with a maximum expertise, experience and commitment. We always have the latest market developments in mind to pass this technology directly to our customers. Our range of service includes the not only the simple selling of LED displays. LEDCON Systems is advising customers and prospects from the idea to the implementation and beyond it.
As a B2B company we give our customers a unique support with this business model.
Our services include:
Professional consulting around the theme of LED displays
Planning with 3D software of our IT specialists
Cooperation with reliable local partners for construction/metal-work
Large trade network due customers in the business sector of cross-rental und dry-hire
Large product portfolio
IT solutions for software needs
Reparation service / sales representatives
Everything from a single source
In the development of new and innovative LED modules we do not only solely rely on our own competences. We always have an open ear to custom needs, wishes and ideas. At national and international trade fairs learn more about new standards before they enter the market. Indeed, we are continually thinking one step ahead.
Our IT and engineering specialists which are working in this part of business for over 30 years contribute their knowledge to create more and more powerful and energy efficient modules.
LEDCON Systems has solid and exclusive cooperation agreements with factories. This collaboration lasts for years. In order to continuously provide outstanding quality we put our manufacturing cycle every year on test. There are LEDCON internal guidelines which have to be fulfilled 100% before continue developing a product or producing it. Also, the price-performance ratio plays an important role for us.
LED displays are products that have a durability of at least 10 years – we develop high quality technology and avoid cheaply-made components which reduce the period of use.